Connected Retail

Personalized. Adaptive. Intelligent

Scalable gradient-2

Exceptional customer experiences keep you ahead. Always

Consumer behaviour is changing. In an increasingly competitive environment, brands and retailers providing exceptional, personalized experiences will earn and retain more customers.

Sonata's Platformation™ empowers retailers with a platform-centric approach, creating a unified customer experience across the buying journey.

Sonata Connected Retail lets business reimagine retail, so you're ready for the future. Always.

Sonata Connected Retail keeps your business future-ready. Always

Sonata Connected Retail bridges physical and digital systems to create a connected ecosystem. It equips retailers with the agility to respond quickly to data-aided insights at every turn, ensuring a personalised and seamless customer experience.

What technology attributes are essential for future-ready retail?

  • rtl personalized


    Enables a customer-centric approach.

  • adaptive


    Ensures an adaptive and agile technology stack.

  • intelligent


    Equips your business with the power of data-aided insights at every touchpoint, at every transaction and at every process.




Monitor trends and anticipate customer requirements



Sporting goods

Track import lead times and sales trends across seasons to improve forecasting accuracy



Furniture & appliances

Provide seamless shopping by integrating online, in-store and warehouse solutions



Computers & electronics

Empower employees to provide excellent customer service



Construction supplies

Control inventory, order management, delivery lead time and price adjustments



Grocery wholesalers

Maximise product availability and improve service times while reducing perishables waste and carrying costs.

Transformation: Tailored to your Context

Sonata’s track record brings unique capabilities, knowledge of industry architecture and expertise in ready-made solutions.

Platform consulting led

Realize your digital vision using a design-thinking led approach accounting for industry-ready models, Marchitecture™ and digital business processes.

Microsoft led

Microsoft’s cloud anchored offerings allow us to modernise retail applications, including enterprise resource planning, customer relationship management, connected commerce and resilient supply chains.

Industry cloud led

Microsoft retail cloud is the agile way to reimagine retail operations. Sonata's deep understanding and alignment with the Microsoft cloud can accelerate your business and digital transformation journey.

ms stack led

Consultative Approach to Reimagine Retail

  • Design your retail Marchitecture™ using platform characteristics
  • Customized solutions through Platform engineering
  • Efficient managed services for your retail stores, commerce, PoS, and platforms


Years of experience

Industry knowledge

Specialty retail, health and beauty, fashion and apparel, consumer goods


Signature approach



Sonata solutions

Brick & Click, Modern Distribution, Kodo360


Strategic partnership

How a pharmacy retailer is transforming its operations

"By choosing to adopt a modern, cloud-based approach the company must either re-write its applications or adopt a new standard and deploy it. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable" - Brett Crew, CEO Sonata Scalable

Talk to our experts

Tell us a bit about yourself and we'll put you in touch with the right person.



A Microsoft Gold Partner in Enterprise Resource Planning with more than 30 years industry experience.


A member of Microsoft’s Early Adopter Program  entrusted with product testing and development.


Developers of industry-specific functionality delivering extended capabilities seamlessly on the Microsoft Dynamics software platform.